Help & FAQs

"Available to Buy" means that the item is available for purchase. However, please note that there may be a lead time before it can be shipped. We recommend confirming the status and estimated shipping time with one of our agents for the most accurate information.

Once an order is placed, you have a small window of 30 minutes to cancel it before it processes in the warehouse. Once the order processes and is accepted by the warehouse, you may still request a cancellation by calling your account representative during operating business hours. This must be done through the phone ( No emails) however please know that cancellation at that stage is not guaranteed.

Note: Cancelled orders may be credited as a store credit or refunded with a 3% to 10% credit card fee.

If you have any questions, concerns, or feedback, feel free to reach out to us! You can contact us via phone, email, live chat, WhatsApp, or by submitting the contact form on our website.

We’re committed to getting back to you within 24 hours. Please note, however, that inquiries sent on Fridays will typically be responded to by the following Monday—though we may get back to you even sooner!.

We currently ship to the United States, Canada, Puerto Rico, and Mexico. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 Business days. Next day shipping, 2nd Day and Express Shipping option are available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Only shipping services which have the transit time in the title (Next Day, Overnight, 2-Day, etc.) are guaranteed transit times. All other transit times (Ground, Priority, etc.) are estimates and are not guaranteed by the carrier or by LOCKSMITH KEYLESS. Saturday delivery is not a guaranteed service.

We understand how frustrating delays can be. Please note that delivery times shown at checkout are estimates provided by the carriers and are not guaranteed unless you select a service with a guaranteed timeframe in the name, such as Next Day, Overnight, or 2-Day.

Services like Ground, Express or Priority do not come with guaranteed delivery dates and may experience delays, especially during peak seasons or due to weather conditions.

Additional notes:

• Weather-related delays are not eligible for refunds per carrier policy.
• Saturday delivery is not guaranteed. If selected and the package does not arrive on Saturday, the shipping cost is non-refundable.

We recommend selecting a guaranteed service for time-sensitive orders. If you have further concerns, feel free to contact our support team.

Once the carrier's tracking status shows that your package has been delivered, we are no longer responsible for any loss or missing items. If you have not received your order after it is marked as delivered, we recommend contacting the carrier directly to resolve the issue.

Please note that sometimes carriers may mark an item as delivered when it is still at their facility. In such cases, it can take an additional 3-5 business days for the package to be fully delivered. We advise reaching out to the carrier for further information.

1. Contact Customer Support to request a Return Merchandise Authorization (RMA) number.
2. Package the item securely, include the RMA number, and use insured, trackable shipping.
3. Once received, we will inspect the item. Store credit or exchanges will be processed within 7-10 business days if the return is approved.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

The following items are non-returnable:

• Brand New OEM Keys
• Lishi Tools
• Turbo Decoders
• Readers
• Hollon Safes
• AUTEL Remotes
• Xhorse Remotes
• ILCO Keys, Remotes, and Lock Cylinders
• Strattec Products
• Software, Tokens, and other Digital Activations

Notify us within 48 hours of delivery. Pictures or videos of the quality issue may help expedite the process. Depending on the issue, we will provide a replacement or store credit.

Approved refunds will be applied to the original method of payment within 14 days. For late refunds, contact your bank or credit card company for updates.

Refunds are processed within 14 days from when we receive the item(s).

Contact the appropriate support team for warranty issues.

For assistance with your specific machine or product, please reach out to the appropriate support team. They will be able to provide you with the help you need to resolve the issue.

If you purchased Extend Shipping Protection, please contact Extend directly to file a claim. They will guide you through the process and assist you with any issues related to missing, lost, or damaged items.